Carawirry Forest Escape — Privacy Policy

Last updated: 22 September 2025

Carawirry Forest Escape ("Carawirry", "we", "us", "our") respects your privacy. This Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website, booking platforms, emails and other interactions with us (together, the "Services").

Who we are

Scope

  • This Policy covers personal information collected through our website and booking systems, on site at Carawirry, and through email/phone correspondence.
  • For bookings made via online travel agents (OTAs), their privacy policies apply in addition to this Policy.

The information we collect

We collect information you provide directly, information collected automatically, and information from third parties (e.g., OTAs).

Information you provide directly

  • Booking & contact forms: name, email, phone, booking details, special requests, and other information you choose to share.
  • Account/registration (if enabled): profile details and login credentials.
  • Communications: emails, messages, feedback and enquiries.
  • Comments (if enabled on our site): data submitted in the comments form.

Information collected automatically

  • Cookies and similar technologies: see Cookies below.
  • Log & device data: IP address, browser type, device information, pages visited, timestamps and referral sources.

Images & media you upload

  • If you upload images, please remove embedded EXIF GPS location data. Visitors to the site may download and extract location data from images.
  • We use reasonable administrative, technical and physical safeguards to protect personal information.
  • No method of transmission or storage is 100% secure; please take care with the information you share online.
  • Data breach response: If we become aware of unauthorised access to, or disclosure of, personal information, we will assess the risk in line with the Notifiable Data Breaches (NDB) scheme, and where required, notify affected individuals and the OAIC.

Cookies

  • We use cookies to operate the site, remember preferences and understand usage. You can refuse cookies in your browser settings; some features may not function fully without them.
  • If you leave a comment, you may opt in to save your details for convenience. These cookies typically last up to one year.
  • If you log in (where available), we set temporary/session cookies to determine browser compatibility and to remember your login and display preferences.

Embedded content

  • Articles on this site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited that site directly and may set cookies or collect data. Please review the third party’s privacy policy.

Analytics

  • We use Google Analytics to understand website traffic and usage. Google may process data on servers outside Australia. Google Analytics does not identify individual users.
  • You can opt out by using Google’s opt‑out tools or by disabling cookies/JavaScript.
  • See Google’s Privacy Policy: https://policies.google.com/privacy.

Payment processing

  • Card payments are processed by our third‑party payment gateway (as identified at checkout). We do not store full card numbers on Carawirry systems.
  • Your payment information is handled in accordance with the gateway’s security standards and privacy policy. A link to the provider’s privacy policy is presented at checkout.

Third parties we share data with

We share information with service providers who help us operate our Services. These providers have their own security and privacy safeguards:

We do not sell your personal information.

Bookings via online travel agents (OTAs)

  • If you book via an OTA, your information is handled under that platform’s privacy policy as well as ours.
  • Changes, cancellations and data requests made on an OTA are managed through the OTA’s processes.

How we use your information

  • Provide and manage bookings and guest services.
  • Communicate with you about your stay (pre‑arrival, during, and post‑stay).
  • Operate, maintain and improve our website and Services.
  • Safety and security (including CCTV).
  • Comply with legal, tax and regulatory obligations.
  • Direct marketing (optional): with your consent, we may send updates and offers by email; you can opt out at any time.

Legal bases (Australia)

  • We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
  • Our primary bases for handling personal information are: providing the Services you request, our legitimate interests in operating a safe and effective business, and compliance with legal obligations.
  • We do not seek to collect sensitive information (e.g., health, biometric, political or religious information). Please do not submit this via forms unless specifically requested for a service and consented.

How long we keep information

  • Comments & profiles: kept until you delete them or request deletion (subject to legal obligations).
  • Booking records: retained for the period required for tax, accounting and business records.
  • CCTV footage: typically 6 months unless required longer for safety/compliance.
  • Backups: retained on rolling cycles.

Security

  • We use reasonable administrative, technical and physical safeguards to protect personal information.
  • No method of transmission or storage is 100% secure; please take care with the information you share online.

Your choices & rights

  • Access & correction: You may request access to, or correction of, your personal information.
  • Deletion: You may request deletion where we are not required to keep the information by law or for legitimate business purposes.
  • Marketing: We do not use form submissions for marketing without your consent. You can opt out of any optional marketing at any time.
  • To exercise these rights, contact hello@carawirry.com.au.

Children

  • Our Services are intended for adults. We do not knowingly collect personal information from children without parental consent.

International data transfers

  • Some providers (e.g., Google, Gmail/Google Workspace, Pipedrive) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.

Third‑party privacy links

Changes to this Policy

  • We may update this Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Complaints & contact

Contact us

  • Questions or concerns? Email hello@carawirry.com.au or write to us at 73 Cabbage Tree Road, Main Creek NSW 2420, Australia.

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